I recently had the opportunity to speak at the Adaptive Case Management Virtual Summit(or ACM Live 2012 conference) hosted by Tom Koulopoulos with the Delphi Group.  Tom and I have known each other since the early days of BPM, so it was really good to reconnect once again.  During our interactive video interview (with audience Q&A), Tom and I discussed the ways in which Case Management enables business transformation, and  real-world customer use-cases – including Generali Hellas Insurance, which won the  WfMC (Workflow Management Coalition)  2012 Gold Award for Excellence in Adaptive Case Management (also announced at this event).  In addition, we covered the critical success factors for organizations to realize the highlighted benefits and Big Data’s evolving impact on Case Management and BPM applications.

You can access the full interview via the link below:

http://youtu.be/_W6ROLIU49I

In addition, you can also see the session from BRT’s Matt White on their Accounts Payable solution (including demo):

http://youtu.be/s3RC3s7OBJA  

As always, I would love to get your perspectives on these and other related topics to keep the conversation going.